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FAQ

The CBD Basics

What is CBD?

Cannabidiol (CBD) is one of more than a hundred cannabinoids in cannabis. It’s non-psychoactive, it won’t make you high.

What are cannabinoids?

Cannabinoids are the main chemical compounds made by the cannabis plant, and there are at least 113 active cannabinoids identified in cannabis. Out of all the known cannabinoids, tetrahydrocannabinol (THC) is the ONLY one that’s psychoactive.

What is the difference between hemp oil and CBD?

Hemp oil and CBD are derived from different parts of the hemp plant. CBD is the therapeutic cannabinoid found in hemp's flowers, stalks, and leaves. Hemp oil is from pressed hemp seeds.

What makes your CBD different?

Unlike some of our competitors which get a lot of their CBD from China and other sources with loose regulatory requirements, our CBD is sourced directly from farms in the USA and grown in accordance with the 2014 Farm Bill. These farms are regulated by the states’ Agriculture Departments. This requires our CBD to be organic and pesticide free. And let’s be real. We’re funny. And that’s in our CBD too. Now that is a wellness hack.

Will CBD make my dog high?

No. This is probably the biggest misconception. Unlike tetrahydrocannabinol (THC), cannabidiol (CBD) is completely non-psychoactive.

What if my pup is small?

CBD can still be used for dogs under ten pounds. Start by giving your pup half of the smallest dose 1-2 times a day.

What are the side effects of CBD?

Please consult your veterinarian.

Will these CBD treats expire?

Our CBD dog treats will last for 365 days from the time of openning.

Returns

What’s your return policy?

We truly believe in our product. That’s why we have a 100% money back gaurantee.

Email us at [email protected] and we'll help you place the return.

How do I place a return or exchange?

We're sorry you didn’t like FOMO Bones. Please reach out to [email protected] with your order number, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—We don’t include return slips. Just reach out to [email protected] and we’ll help you place your return.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards or debit cards. Unfortunately, we cannot accept checks, money orders or chocolate.

Help! My credit card got declined!

Ugh. This sucks. If your card is declined, we suggest you check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If that still doesn’t work and you’re thinking man I got a million in the bank WTF, call your credit card company to clear the transaction, and then place a new order.

Subscription + Order

How can I check the status of my order?

You can view the status of your order by logging into your member dashboard here. Once logged in, click on the Orders option in the main menu. Here you can find all of your orders with their shipping statuses.

How does my subscription work?

It’s super easy! We send you CBD dog treats every 30 days from the time you place your order. You can edit certain aspects of your subscription within your membership dashboard found here. If you are stuck, please email us at [email protected] so we can give you a hand.

Can I just order one month's worth and not be subscribed?

Yes you can. With that being said, we’ve found these treats are really like supplements or vitamins. They are more effective when they are given consistently over time.

Can I change the frequency of my orders?

At the moment we only offer the monthly shipping option, but we're hoping to offer more options in the future!

Can I order multiple months at once?

Yes you can!

Shipping

Can you ship Internationally?

Not yet! International regulations are still unclear regarding CBD derived from hemp. We do not recommend taking FOMO Bones out of the country and cannot guarantee they will be cleared with customs.

How Fast Will My Order Ship?

Your order will be shipped out within 2 business days of when it is placed. You will automatically be emailed a USPS First Class Tracking # when the shipping label is created in our system. How long it takes to receive your package depends on your location, and numerous other factors, since it is shipped through USPS First Class. If you have any shipping issues, you can always email our Shipping Team at [email protected], and we will answer all your questions!


*If you can’t locate your Shipping Email with your USPS Tracking #, please check your Spam or Junk Inbox. Most likely, your email filter is a ninja and hid it in there.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email [email protected].

FOMO Bones FAQ

Can I sell FOMO Bones in my store or on my website?

Asbolutely. If you are interested in selling FOMO Bones on your website, shoot us an email us at [email protected] and we'll get back to you at our earliest convenience.

Do you personally develop these treats? Where do you get all this information?

Yes! Our supply chain team includes several industry veterans, who have worked for years to develop formulations that are effective and safe, sourcing ingredients from the parts of the world where there are cultivated best.

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

I have a weird question and I want to talk to a person about it.

We love weird questions. To ask anything and get a quick, personal reply, contact us here. Don’t worry—we check it constantly.

Get In Touch With Our Team

This is the address icon for FOMO Bones.

ADDRESS:

Downtown San Diego, CA 92101

This is the phone icon for FOMO Bones

PHONE:

619-892-7174

Send us your questions